Though the internet, specifically Google, can be an incredibly useful resource when searching for services in your area, we would like to argue that it is not always the most reliable resource and it can leave you frustrated with trying to find the right business to solve your problem. Nonetheless, it is the number one thing we turn to time and time again for “research” when searching for a service provider, such as a roofer etc.
What You Should Look For
So, how and what should you look for in a service provider, not just a roofing company, but any service provider?! We’ve created a list of tips and tricks to help work through and narrow down your search both online and off.
Here are 8 simple tips on how to find the right roofer for your home!
Word of mouth:
Turn to your friends, family, colleagues and neighbours for referrals first. Communicate with those in your immediate circle, ask about the work they have had done and whether or not they were satisfied with the service. Often your next store neighbour will have a lot more reliable advice than the anonymous review on the internet.
Utilize Better Business Bureau (BBB):
The BBB provides useful information about small businesses through its accredited system. BBB helps you find ethical businesses you can trust.
Do your homework: read reviews:
Google, Facebook, Houzz, Homestars, BBB, Yelp, Indeed etc. Research multiple platforms and read both the good and bad reviews. Nobody is perfect, so don’t draw immediate assumptions when the company doesn’t have a perfect rating, people are often more inclined to post bad reviews than good ones. Instead search for the most authentic reviews, that provide notes on how the project was completed and who completed it.
Ask about insurance and licensing:
AKA make sure the company is legit. These are very reasonable things to ask your service provider for and if there is any hesitation, move on to another company.
Ask for references from previous customers:
For services that require a lot of investment, such as roofing, do not hesitate to ask the company for the contacts of previous customers for reference. Most do this when hiring new employees for their company, so why shouldn’t you be able to access this when hiring someone to do work on your home. If the company is an honest one, they should have no problem with offering a contact or two to reference the work they provided.
Don’t search for the cheapest:
There is a big difference between an economically conscious company and a poorly run business. Keep in mind that in most cases, what you pay for is what you get. Licensing and training cost a lot of money, so often the higher premium is paying for the quality of the service provider ie. their education and/or years working in the industry. When you opt for the cheapest price, you’re more than likely getting the guy roofing as a side business or unethically running his business with employees being paid under minimum wage.
Communication is key:
Send the providers you’re interested in an email, note how long they take to get back to you and the tone of their response. Don’t be afraid to engage in conversation and ask them your burning questions, it is the businesses responsibility to offer you transparency and honesty. Look for a company whose communication is strong from the beginning.
Read it before you sign it:
It may seem tedious but read every single line on every single document: your estimate, contract, insurance policy, warranty etc. Make sure every clause is clear and suited to your needs. Remember, it’s called fine print for a reason.